Straight answers
to common questions.

We're based in Colombo, Sri Lanka. We work with businesses across the island and handle most support remotely — but we do on-site visits throughout the Colombo district and surrounding areas.

Since 2019. We've been through platform changes, infrastructure shifts, and a global pandemic with our clients. That track record is something we're proud of.

Most of our clients are small to medium-sized businesses — typically 5 to 100 employees. That said, we've worked with solo operators and larger organisations too. If the fit is right, the size doesn't matter.

It depends on the service. Project work (like web development) is quoted per project. Support is usually on a monthly retainer or pay-as-you-go basis. Hosting is a fixed monthly fee. We always give you a clear number before anything starts.

Yes. We have monthly IT support packages for businesses that want consistent coverage without calling us every time something breaks. Ask us about options when you get in touch.

No. What we quote is what you pay. If scope changes, we tell you before we do the extra work — not after.

We aim to respond within 4 hours on business days. Critical issues (things that stop your business operating) get prioritised immediately.

For clients on a retainer, yes — we can arrange extended coverage. For one-off support requests, we work standard business hours.

Absolutely. Many of our longer-term clients use us across multiple services: hosting, support, and network management all under one relationship. That's where we add the most value.

We're vendor-neutral. We'll recommend what's right for your situation and budget — not what earns us the highest margin. We work across major hardware brands and cloud platforms (AWS, Google Cloud, Azure).

In most cases, yes — we plan migrations carefully to minimise disruption. We'll give you an honest picture of the risk before we start.